If you're trying to add a payment card to your Shell App account but aren't receiving the verification code via SMS, try the following steps to troubleshoot:
1. Check Your Mobile Signal: Ensure your phone has a strong cellular signal. Poor reception may prevent messages from being delivered.
2. Confirm Your Phone Number: Double-check that the phone number entered in the Shell App is correct and active.
3. Restart Your Phone: Sometimes restarting your device can help refresh your network connection and resolve temporary issues.
4. Disable SMS Filtering or Blocking: Make sure your device or mobile carrier isn’t blocking messages from unknown or short-code numbers.
5. Try Again Later: Occasional delays may occur due to network congestion. Wait a few minutes and try resending the code.
6. Update the Shell App: Ensure you're using the latest version of the Shell App. Visit the App Store or Google Play to check for updates.
7. Contact Support: If the issue persists, reach out to Shell App Support through the Help section in the app or visit the Shell website for assistance.
- Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the Help Centre page to start a conversation.
- You may also fill our Shell Feedback Form.
- We are open Mondays through Fridays, from 8:00 AM – 5:00 PM Central excluding public holidays.
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