A. To make your payment at the pump, open your Shell App and follow these steps:
Step 1: Tap "Pay" button and click on “Pay at the pump” on the payment screen.
Step 2: Enter the pump number.
Step 3: Verify your details such as the fueling value and mode of payment that you would like to use. Once verified, click "Make payment".
Step 4: Authorize payment details. Enter your payment pin. The type of payment authorization required depends on the payment method that is used. In any case, it will either be via the 4-digit PIN or with a biometric input (fingerprint or face ID)
Step 5: Once transaction has been authorized, you may start fueling at the pump.
Step 6: After you are done fueling, a digital receipt will be available in the Shell App.
B. You can purchase fuel and or/snacks inside the convenience store using your Shell App.
To make a payment inside a Convenience store, open your Shell App and follow these steps:
Step 1: Tap "Pay" button and click on “Pay inside” on the payment screen.
Step 2: Let the cashier know you're paying by card. When prompted, scan the QR code from your Shell App to complete the transaction.
Step 3: After you are done fueling, a digital receipt will be available in the Shell App.
Note: If you’re encountering issues with payments with the Shell App, kindly contact our Customer Service Help desk.
- Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the Help Centre page to start a conversation.
- You may also fill our Shell Feedback Form.
- We are open Mondays through Fridays, from 8:00 AM – 5:00 PM Central excluding public holidays.
- In need of station location - Click our Station Locator to find the nearest Shell Station and the Services it offers!