If you experience an error while trying to link a payment method in the Shell App, try the following steps:
- Check Your Internet Connection: Ensure you have a stable internet connection before attempting to link a payment method.
- Update the Shell App: Make sure you're using the latest version of the Shell App. Visit your device’s app store to check for updates.
- Restart the App: Close the Shell App completely and reopen it to refresh your session. This step can also help resolve specific error codes, such as “E000a.”
- Verify Your Payment Details: Double-check that all payment information entered is accurate and complete.
- Try an Alternative Method: If one payment method fails, try linking a different card or payment option.
- Contact Support: If the issue persists, reach out to Payment Method support helpdesk for assistance:
- Shell Branded Cards: 1-800-490-9119
- Mobile Checking: S-Pay Helpdesk 1-855-767-8555 / s_paysupport@bimnetworks.com
- PayPal: Website PayPal Contact Us | PayPal US
- Shell eGift Card: RPG Card Support 1-888-774-0125
Have trouble adding your payment method? Feel free to contact us through the following for assistance:
- Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the Help Centre page to start a conversation.
- You may also fill our Shell Feedback Form.
- We are open Mondays through Fridays, from 8:00 AM – 5:00 PM Central excluding public holidays.
- In need of station location - Click our Station Locator to find the nearest Shell Station and the Services it offers!