If your discount didn’t apply at the pump, it may be due to one of the following reasons:
1. Shell Fuel Rewards® Account Not Properly Linked. Ensure your Shell Fuel Rewards® account is correctly linked to the Shell App. You should see your lifetime savings and membership status (Gold or Silver or Platinum) displayed on the Shell App homepage once linked successfully.
2. Your Grocer Rewards is not linked to your Shell Fuel Rewards® Account. The following grocers can be linked with the Shell Fuel Rewards program, please reach out to your participating Grocer on how to link:
- Stop and Shop: Member’s must link their Shell Fuel Rewards account through their Stop & Shop online account, www.stopandshop.com or by phone 1-800-767-7772. If members have any issues linking their account, they need to contact Stop & Shop member support for further assistance.
- Giant: Member’s link their Shell Fuel Rewards account through their Giant Food online account, https://giantfood.com or by phone 1-888-469-4426. If members have any issues linking their account, they need to contact Giant member support for further assistance.
- Lucky: Member will log into Shell Fuel Rewards account and go to manage loyalty accounts and add Lucky card. If members have any issues linking their account, they need to contact Shell Fuel Rewards member support for further assistance.
- Save Mart: Member’s link their Shell Fuel Rewards account through Shell Fuel Rewards Mobile app account and go to Earn more tab and scroll to Partner offers and look for Save Mart/ Lucky. If members have any issues linking their account, they need to contact Shell Fuel Rewards member support for further assistance.
Common Troubleshooting Steps
If you're still not receiving your discount, try the following:
- Restart the Shell App: Close and reopen the app to refresh your account status.
- Re-link Your Shell Fuel Rewards® Account: Go to the Shell App settings and re-authenticate your Shell Fuel Rewards® login.
- Update Your Apps: Ensure both the Shell App and Shell Fuel Rewards® App are updated to the latest version.
- Check Station Participation: Not all Shell stations participate in the Shell Fuel Rewards® program. Look for signage or ask the station attendant.
- Verify Transaction Details: Confirm that you used Shell S Pay or entered your Alt ID at the pump before fueling.
Need Help?
For further assistance, contact Shell Fuel Rewards® support:
- 📞 Phone: 1-888-603-0473
- 📧 Email: support@fuelrewards.com
- Available daily from 7:00 AM to 10:00 PM CT.