To qualify for the 4-fill-up tracker and earn rewards such as bonus savings or status upgrades, your transaction must meet the following criteria:
Eligibility Requirements:
- Use the Shell App during your transaction. Pay using any payment method in the app
- Meet the minimum fuel requirement. Most promotions require a minimum of 10 gallons per fill-up to qualify.
- Fuel at a participating Shell station. Majority of Shell locations participate in Shell Fuel Rewards® program, but some may not. Look for signage or confirm with the station attendant.
Common Reason: App Not Used During Fill-Up
If you did not use the Shell App during your transaction, your fill-up may not have been registered toward the tracker. To ensure eligibility, always activate your discount or pay through the Shell App before fueling
Troubleshooting Tips
If your fill-up still isn’t counting:
- Restart the Shell App to refresh your account status.
- Update your apps to the latest version.
- Check your transaction receipt to confirm the discount was applied.
- Verify station participation in the Shell Fuel Rewards® program.
- Contact the Shell App support team:
- Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the Help Centre page to start a conversation.
- You may also fill our Shell Feedback Form.
- We are open Mondays through Fridays, from 8:00 AM – 5:00 PM Central excluding public holidays.
- In need of station location - Click our Station Locator to find the nearest Shell Station and the Services it offers!