If your rewards or balance does not appear in the Shell App, it may be due to one of the following reasons:
1. Shell Fuel Rewards® Account Not Properly Linked
- If your Shell Fuel Rewards® account isn’t linked, your rewards, lifetime savings, and status level (Gold/Silver/Platinum) will not be visible in the app.
- To check: Open the Shell App and look for your lifetime savings on the homepage. If it’s missing, try re-linking your account through the app settings.
2. Technical Issues Affecting App Sync
Occasionally, the app may not sync correctly due to:
- Poor internet connection
- Outdated app version
- Temporary server issues
Try restarting the app or checking for updates to resolve these issues.
Why Am I Seeing a Dash or Zero Balance in My Rewards?
A dash or zero balance may indicate:
- Connection issue, please refresh and try again
How to Earn Rewards:
You can accumulate rewards by:
- Completing transactions through the Shell App
- Participating in Shell Fuel Rewards® promotions
- Making qualifying purchases at participating Shell stations
Feel free to contact us through the following for assistance:
- Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the Help Centre page to start a conversation.
- You may also fill our Shell Feedback Form.
- We are open Mondays through Fridays, from 8:00 AM – 5:00 PM Central excluding public holidays.
- In need of station location - Click our Station Locator to find the nearest Shell Station and the Services it offers!