Shell Fuel Rewards® is integrated into the Shell App experience. If you wish to unlink your Shell Fuel Rewards® account, you will need to delete your Shell App account. Please note that this action will not delete your Shell Fuel Rewards® account itself. To proceed, follow these steps:
Steps to Delete Your Shell App Account:
- Open the Shell App on your mobile device.
- Navigate to the “More icon (• • •)”.
- Tap “My Account”
- Select “Delete Account".
- Type in your password to confirm the deletion of your Shell App account.
Important Note:
Deleting your Shell App account will permanently remove your profile, including any linked Shell Fuel Rewards® account, payment methods, and personal preference.
Feel free to contact us through the following for assistance:
- Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the Help Centre page to start a conversation.
- You may also fill our Shell Feedback Form.
- We are open Mondays through Fridays, from 8:00 AM – 5:00 PM Central excluding public holidays.
- In need of station location - Click our Station Locator to find the nearest Shell Station and the Services it offers!