If you would like to save your available rewards for another fill-up and still receive your rewards from your member status, select "No" when prompted "Redeem $X.XX/gal Y/N?"
If you’d like to learn more or need assistance with your Shell Fuel Rewards® account, you can contact the Fuel Rewards® Helpdesk:
- Phone: 1‑888‑603‑0473
- Email: support@fuelrewards.com
- Available daily from 7:00 AM to 10:00 PM CT.
Temporary Advisory: Shell App & Shell® Fuel Rewards® Updates
Shell is enhancing its mobile experience by bringing Shell® Fuel Rewards® features into one convenient app. The Shell App will serve as the primary platform to view, earn, and redeem savings in one place.
Existing members should log into the Shell App using their current Shell® Fuel Rewards® credentials, and their rewards and balances will transfer automatically to the Shell App account.
Learn more about these updates by visiting the Shell App Migration FAQs.