If your two-factor authentication (2FA) code was sent to an old or inactive phone number, you can update it by tapping “Having Issues?” or “Resend” on the 2FA screen. Then, select “Change Phone Number” to enter your new contact details.
If these options aren’t available, please reach out to our support team for assistance using the contact methods below.
Feel free to contact us through the following for assistance:
- Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the Help Centre page to start a conversation.
- You may also fill our Shell Feedback Form.
- We are open Mondays through Fridays, from 8:00 AM – 5:00 PM Central excluding public holidays.
- In need of station location - Click our Station Locator to find the nearest Shell Station and the Services it offers!