Error code E000a typically indicates a temporary issue with the Shell App. Common causes include:
- Poor or unstable internet connectivity
- Outdated version of the Shell App
- Too many background applications running on your device
- Temporary system or server glitches
To resolve the issue, try the following steps:
- Check your internet connection: Ensure you have a stable and reliable network connection.
- Update the Shell App: Make sure you're using the latest version available in your app store.
- Restart your device: A simple restart can help clear temporary glitches.
- Clear app cache (Android only): Go to your device settings > Apps > Shell App > Storage > Clear Cache.
- Uninstall and reinstall the app: This can help reset any corrupted data or settings.
- Close background apps: Free up memory by closing unused apps running in the background.
If the issue persists, please don’t hesitate to contact us through the support channels listed below for further assistance.
- Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the Help Centre page to start a conversation.
- You may also fill our Shell Feedback Form.
- We are open Mondays through Fridays, from 8:00 AM – 5:00 PM Central excluding public holidays.
- In need of station location - Click our Station Locator to find the nearest Shell Station and the Services it offers!