Shell App does not support change of email address. If you no longer have access to the email address, we suggest for you to delete the account and create a new one. You could request a deletion directly from your Shell App. No worries as your fuel rewards will not be deleted.
If you'd like to proceed, please visit the “How Do I Unlink My Fuel Rewards® Account from the Shell App” FAQ for guidance on account deletion, or feel free to contact us through the channels listed below for further assistance.
- Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the Help Centre page to start a conversation.
- You may also fill our Shell Feedback Form.
- We are open Mondays through Fridays, from 8:00 AM – 5:00 PM Central excluding public holidays.
- In need of station location - Click our Station Locator to find the nearest Shell Station and the Services it offers!