Most rewards expire on the last day of the month. Some rewards are available longer than others, but all rewards are available for at least one month. See below for details on expiration for each program offer.
1-Month Expiration
Rewards earned through the following offers expire on the last day of the month, one full month following the month in which they were earned.
Ex: Earn a reward on June 15, and the reward will expire on July 31. In-Store Rewards
2-Month Expiration
Rewards earned through the following offers expire on the last day of the month, two full months following the month in which they were earned.
Ex: Earn a reward on June 15, and the reward will expire on August 31. Online Shopping and Rental Cars.
3-Month Expiration
Rewards earned through the following offers expire on the last day of the month, three full months following the month in which they were earned.
Ex: Earn a reward on June 15, and the reward will expire on September 30.
Dining
30-Day Expiration
Rewards earned through the following offers expire
30 days after the reward is earned.
Ex: Earn a reward on June 15, and the reward will expire on July 15.
Hy-Vee
How do I check my balance and expiring rewards? You can check your balance and view expiring rewards online, text BALANCE to 83835.
If you’d like to learn more or need assistance with your Shell Fuel Rewards® account, you can contact the Fuel Rewards® Helpdesk:
- Phone: 1‑888‑603‑0473
- Email: support@fuelrewards.com
- Available daily from 7:00 AM to 10:00 PM CT.
Temporary Advisory: Shell App & Shell® Fuel Rewards® Updates
Shell is enhancing its mobile experience by bringing Shell® Fuel Rewards® features into one convenient app. The Shell App will serve as the primary platform to view, earn, and redeem savings in one place.
Existing members should log into the Shell App using their current Shell® Fuel Rewards® credentials, and their rewards and balances will transfer automatically to the Shell App account.
Learn more about these updates by visiting the Shell App Migration FAQs.