We understand that your rewards were taken out of your account after your transaction was cancelled. Once a transaction is cancelled, the rewards are locked in the process. After the cancellation process is completed, your rewards will be returned to your account within 24 hours.
If you’d like to learn more or need assistance with your Shell Fuel Rewards® account, you can contact the Fuel Rewards® Helpdesk:
- Phone: 1‑888‑603‑0473
- Email: support@fuelrewards.com
- Available daily from 7:00 AM to 10:00 PM CT.