You can access your Shell Credit Card account and manage payments by visiting account.imprint.co
Making a payment:
- Payments must be received by 11:59 PM (ET) on the due date to be considered on time.
- You can make payments online via the website, with ACH (bank transfer) being the fastest and most commonly used option.
- Autopay is available for added convenience, and scheduled payments can be modified up until the day before the scheduled date.
Accepted payment methods include:
- ACH (bank transfer)
- Autopay
- Bank Bill Pay
- Mailed check
- One-time debit card payment (available on the website only)
Please note that payments may take 3–5 business days to fully post to your account.
For assistance with your Shell Credit Card, please contact Imprint Customer Support at 1-888-427-0544. Representatives are available 7 days a week, from 9:00 AM to 10:00 PM (ET) and will be happy to help address any questions or concerns you may have.
You may also find helpful information and answers to frequently asked questions by visiting the Shell Performance Elite FAQ page.
Advisory: We recognize that some customers are encountering longer wait times following the transition to our new credit card program. As customers continue to activate and engage with their new accounts, overall contact volumes have increased. We are working closely with our issuer partner to enhance support capacity and improve access to assistance. Our focus remains on delivering a seamless experience, and we appreciate our customers’ continued patience as we support them through this transition.