What are the tiers?
The two most common tiers are Gold and Silver. All new members receive a complimentary Gold Status for the first full six months of membership. After that period, members will need to qualify for Gold Status by filling up with at least 5 gallons 6 times or more during the qualification period.
What are the benefits of each tier?
Members with Gold Status save at least 5¢ per gallon on every fill-up at Shell. Members with Silver Status save at least 3¢ per gallon on every fill-up at Shell.
How long does my Gold Status last?
New Fuel Rewards members will receive instant Gold Status for the first 6 full calendar months of their membership. For example, if you join on January 1, 2021, you will receive Gold Status through July 31, 2021. The first 3 full months of your membership is your introductory period. You can try out Gold Status, no strings attached. (Ex: January 1–April 30) The second 3 months is your qualification period (Ex: May 1–July 31). You must fill up 6 times during this 3-month period to maintain your Gold Status for the next 3 months. (Ex: August 1–October 1)
How do I maintain Gold Status?
To maintain your Gold Status, you must fill up at least 6 times during your 3-month qualification period (see above). That’s only two times per month. Each fill-up must be at least 5 gallons or more to qualify.
Does my 5¢ per gallon reward for having Gold Status combine with other rewards I earn in the Fuel Rewards program?
Yes, your 5¢ per gallon reward from Gold Status will stack with other rewards you’ve earned in the Fuel Rewards program.
Is my 5¢ per gallon reward available on any fuel grade?
Yes, your 5¢ per gallon reward is available on any fuel grade, including Shell V-Power® NiTRO+ Premium Gasoline.
Do my savings from Gold or Silver Status combine with other rewards I earn?
In most cases, your savings from Gold or Silver Status combine with any other Fuel Rewards savings in your account.
What is Gold+ Status?
Gold+ Status in the Fuel Rewards® program is created for Shell’s best customers to recognize and reward them for their loyalty. While membership in the Fuel Rewards program is open to anyone, Gold+ Status is available by invitation only.
How do I get Gold+ Status?
We encourage you to make Shell your preferred fuel brand and purchase often using your Fuel Rewards® account to increase your opportunity to reach Gold+ Status. Invitations are based on purchases of Shell fuel and convenience store items as well as activity in the Fuel Rewards® program.
What benefits are available with Gold+ Status?
Fuel Rewards members with Gold+ Status are eligible to receive exclusive benefits and access to one-of-a-kind experiences. View what is currently available here.
Where is this offer available?
This Gold Status offer is available at all Shell stations that participate in the Fuel Rewards program.
What happens if I lose my Gold Status?
Members who do not qualify for Gold Status will receive Silver Status. Members with Silver Status save at least 3¢ per gallon on every fill. Rewards for Silver Status may also be combined with other rewards earned in the Fuel Rewards program.
I currently have Silver Status. How do I get back to Gold?
As soon as you make 6 fill-ups during your 3-month qualification period, you will instantly regain your Gold Status and will begin saving 5¢ per gallon on every fill. You will keep your Gold Status for the remainder of your qualification period, as well as the next 3-month period. Check the fuelrewards.com home page or download the Fuel Rewards app to determine when your qualification period ends and track your progress towards regaining Gold Status.
For more information about the Fuel Rewards® program, visit their website.
For questions or concerns about your Fuel Rewards® account, please call the Fuel Rewards® Help Desk at 1-888-603-0473 or you may e-mail them at email@example.com.
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