If you received errors E035 or E037 when adding your Shell credit card to the Shell app, please call the Shell Credit Card Provisioning help desk at 1-800-490-9119.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday:o 8:00 AM – 9:00 PM EST excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.
For all queries related to Shell:
Monday to Friday: 7am-8pm Central Time CT.