A. To make your payment at the pump, open your Shell app and follow these steps:

Step 1: Tap "Pay" button and click on “Pay at the pump” on the payment screen.

Step 2: Enter the pump number.

Step 3: Verify your details such as the fueling value and mode of payment that you would like to use. Once verified, click "Make payment".

Step 4: Authorize payment details. Enter your payment pin. The type of payment authorization required depends on the payment method that is used. In any case, it will either be via the 4-digit PIN or with a biometric input (fingerprint or face ID)

Step 5: Once transaction has been authorized, you may start fueling at the pump.

Step 6: After you are done fueling, a digital receipt will be available in the Shell app. 

B. You can purchase fuel and or/snacks inside the convenience store using your Shell app.

To make a payment inside a Convenience store, open your Shell app and follow these steps:

Step 1: Tap "Pay" button and click on “Pay inside” on the payment screen.

Step 2: Confirm payment and authorize payment details. The type of payment authorization required depends on the payment method that is used.

Step 3: Your Shell app will generate a QR code. Please hold QR code up to the 2D scanner at the cashier inside the convenience store. Once transaction has been authorized, you may start fueling at the pump.

Step 4: After you are done fueling, a digital receipt will be available in the Shell app.

Note: If you’re encountering issues with payments with the Shell App, kindly contact our Customer Service Help desk.