Why is there a pre-authorized amount being charged on my card when I use my credit/debit card at the pump?
The pre-authorization amount is being charged to your card because your banking institution is verifying that your credit/debit card is active and has adequate funds to cover your fuel purchase.
Who should I contact to release my pending charge?
You will need to contact your banking institution to release your “Pending” or “Held” fund.
I was charged an overdraft fee because of the hold. Who do I need to contact?
You need to contact your banking institution to discuss any overdraft fees that you have received due to your funds being held.
How long will a hold for cancelled transactions take?
Your banking institution determines the amount of time that funds are held on your account. You will need to contact your banking institution to understand their specific hold policy.
Why does Shell allow banks to place a hold on a customer’s account?
Hold on funds is a banking industry practice. Shell does not authorize nor unauthorize banks to place hold on any customer’s account.
Does Shell provide letters of authorization that I can give to my bank?
No. Shell does not provide letter of authorization which is why there are stickers on the pump.