1. Are Shell stations still operational during COVID-19?

Yes, Shell branded stations continue to remain operational to customers.

2. Is it safe for employees and customers to go to Shell stations amid COVID-19?

As the global impact of the COVID-19 virus spreads, Shell is putting the safety and health of our people and our customers first, along with the safe operations of all our businesses.

Although our U.S. Shell retail fuels sites are owned by independent wholesalers and licensees, the well-being of our wholesalers, site owners, site operators and customers remains our top priority. We are continuing to communicate with our wholesalers, encouraging them to take all necessary precautions. We have also advised our wholesalers to visit the Center for Disease Control and Prevention website for continued updates and guidance as the situation changes. Despite the challenging circumstances, Shell remains committed to providing the kind of service, dedication and support customers have come to expect from Shell.

3. I saw overpriced alcohol and other related products at the station. How do I report this?

You can report this through the following channels:

Phone: +1-888-467-4355 (Monday to Friday: 7 AM - 8 PM Central Time excluding public holidays)

Email:  ShellCustomerCare@SHELL.com

Webform: Shell Service Station Feedback

Shell Live Chat:  Live Chat operates from Monday to Friday: 8:00 AM – 9:00 PM EST excluding public holidays. Live Chat button is accessible at the bottom right screen on the following pages:

• The Contact Us page of shell.us

• The Motorists page of shell.us
• Each page of support.shell.us self-help site