Note: Amid ongoing concerns about COVID-19, our Shell Card Contact Center is experiencing extremely high call volumes and long wait time. We have digital options to help service your account including
- Automated System (24/7)
- You can log in to your account online to check your balance and available credit, make a payment, request a credit line increase, review your statement, and enroll for paperless statement and letters.
You can reach the Shell MasterCard department through the following channels:
- For existing card members, you can speak with one of our specialists from Shell MasterCard Customer Care by calling 1-866-743-5562. We operate 24 hours a day, 7 days a week.
- For technical assistance, please call 1-866-681-3318
- For account management and bill payments, you may access your account online.
- For new applications, please call our application center at 1-877-697-4355 or by applying online.