Note: Amid ongoing concerns about COVID-19, our Shell Card Contact Center is experiencing extremely high call volumes and long wait time. We have digital options to help service your account including:
- Automated System (24/7)
- You can log in to your account online to check your balance and available credit, make a payment, request a credit line increase, review your statement, and enroll for paperless statement and letters. You can find the url at the back of your card or statement of account.
You can reach the Shell Card department through the following channels:
- For existing card members, you can speak with one of our specialists from Shell Card Customer Care by calling 1- 800-331-3703. We operate from Monday to Friday: 8:00 a.m.– 8:00 p.m. ET.
- For technical assistance, please call 1-800-664-3051.
- For account management and bill payments, you may access your account online.
- For new applications, please call our application center at 1-877-697-4355 or by applying online.