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How do I contact Shell Customer Care?

  • Updated

You can reach Shell Customer Care team through the following channels:

  • Phone: +1-888-467-4355 (Monday to Friday: 7 AM - 8 PM Central Time excluding public holidays)
  • Email:  ShellCustomerCare@SHELL.com
  • Webform: Shell Service Station Feedback

If you have any questions about  Shell App, Shell Station experience, Fuel Rewards and all other Shell information you could take a look at our Help and Support FAQ section for answers. If you can’t find the answer to your question, just click the red "Help" button at the bottom right corner of the screen to launch Live Chat.

 

 

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Contact us

No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.

Chat

For more information, feel free to chat with our team using our Live Chat feature.

Live Chat operates from Monday to Friday:o 8:00 AM – 9:00 PM EST excluding public holidays.

Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.

Email us

If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.

Get in touch

Phone

For all queries related to Shell:

Monday to Friday: 7am-8pm Central Time CT.

Get phone number 1-888-GO SHELL (1-888-467-4355) option 8

The Shell Service Center is closed on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.