Your feedback is important to us to help us improve. We pride ourselves on friendly customer service, and ensure to do better every time. Submit your feedback or complaint using one of the following channels:
- Fill up and submit your Shell Service Station Feedback form
- Call Center: 1-888-467-4355, press Option 8
- Email Address: ShellCustomerCare@shell.com
- Live Chat
Shell Customer Care team operates from Monday to Friday, 7 AM - 8 PM Central Time excluding public holidays.
If you have any questions about Shell App, Shell Station experience, Fuel Rewards and all other Shell information you could take a look at our Help and Support FAQ section for answers. If you can’t find the answer to your question, just click the red "Help" button at the bottom right corner of the screen to launch Live Chat.