Your feedback is important to us to help us improve. We pride ourselves on friendly customer service, and ensure to do better every time.
You can submit your feedback or complaint using one of the following communication channels:
1. Speak with the station owner or manager to express your recent experience at their location.
2. Use our web form by accessing Shell Service Station Feedback.
3. Contact our Shell Customer Care team thru the following channels, we operates from Monday to Friday, 7 AM - 8 PM Central Time excluding public holidays
- Call Center: 1-888-467-4355, press Option 8
- Email Address: ShellCustomerCare@shell.com
If you have any questions about Shell App, Shell Station experience, Fuel Rewards and all other Shell information you could take a look at our Help and Support FAQ section for answers. If you can’t find the answer to your question, just click the red "Help" button at the bottom right corner of the screen to launch Live Chat.