If you are an existing member and have questions on your Shell MasterCard Credit Card, you may contact 1-866-743-5562 from 8am to 8pm EST. If you are planning to apply for a new Shell Card, please call 1-877-697-4355. For online account management and bill payment, you may visit our website shell.accountonline.com
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday:o 8:00 AM – 9:00 PM EST excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.
For all queries related to Shell:
Monday to Friday: 7am-8pm Central Time CT.