Shell does not provide a letter of Authorization. We can verify with you or to your bank the “actual sale amount” over the phone if they want to call us. We do not have any record of the hold that you and your bank are showing because we do not have any access to your account.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday:o 8:00 AM – 9:00 PM EST excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.
For all queries related to Shell:
Monday to Friday: 7am-8pm Central Time CT.