We  recognize that experiencing a hold on your checking account is frustrating.

This is a standard banking practice and occurs because the bank can put a hold on your checking account for a variety of reasons. Usually, a bank places a hold on your account to ensure the funds clear before they are made available in your account.

So when you swipe your card at the pump terminal or in-store terminal, your bank or card issuer will automatically receive a notification that you are attempting to purchase. Whether that purchase is successful or failed, following your bank’s policy they determine whether to place a Hold or Pend in your fund is necessary.

How and when will you get funds returned to your account?

Your card issuer/bank normally release your funds within their predetermined set of business days depending on their Pend or Hold policy. The days vary by banking institution, so you will need to contact your bank or financial institution to ask how many days that is for them. 

In case you have not received the amount back within the stipulated timeline, please immediately contact your bank as you would need to raise a dispute with them.