We understand that your rewards were taken out of your account after your transaction was cancelled. Once a transaction is cancelled, the rewards are locked in the process. After the cancellation process is completed, your rewards will be returned to your account within 24 hours.
All trademarks are property of their respective owners.
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday:o 8:00 AM – 9:00 PM EST excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.
For all queries related to Shell:
Monday to Friday: 7am-8pm Central Time CT.
Get phone number