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I received bad gas and needs to file a claim.

  • Updated

We will be happy to assist you in filling your claim. We will collect your documents and forward them to the most appropriate resolution owner. 

 

Documents that may be required from you are but not limited to:

  • Fuel Purchase Receipt
  • Towing
  • Repair Receipt and Diagnostics
  • Any other receipt associated with the alleged contamination claim.

For further assistance and information, feel free to contact us through the following: 

Phone Number: 1-888-467-4355 Option 8
E-mail address: shellcustomercare@shell.com
Web Form: https://www.shell.us/about-us/contact-shell/service-station-feedback.html
Station Locator Click here to find the nearest Shell station and the services it offers!
Frequently Asked Questions Visit our Help and Support page for our FAQs
Chat with us

Click dc15778c-9a03-45c9-b7c0-5b7d4fff8056.png to chat with us or you may scan this QR code.

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We are open Mondays through Fridays, from 8:00 AM – 9:00 PM EST excluding public holidays.
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Contact us

No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.

Chat

For more information, feel free to chat with our team using our Live Chat feature.

Live Chat operates from Monday to Friday:o 8:00 AM – 9:00 PM EST excluding public holidays.

Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.

Email us

If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.

Get in touch

Phone

For all queries related to Shell:

Monday to Friday: 7am-8pm Central Time CT.

Get phone number 1-888-GO SHELL (1-888-467-4355) option 8

The Shell Service Center is closed on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.