We will be happy to assist you in filling your claim. We will collect your documents and forward them to the most appropriate resolution owner.
Documents that may be required from you are but not limited to:
- Fuel Purchase Receipt
- Towing
- Repair Receipt and Diagnostics
- Any other receipt associated with the alleged contamination claim.
For further assistance and information, feel free to contact us through the following:
- Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the Help Centre page to start a conversation.
- You may also fill our Feedback Form.
- Phone: 1-888-Go-Shell
We are open Mondays through Fridays, from 8:00 AM – 5:00 PM CST excluding public holidays.
- Frequently Asked Questions - Click our Help & Support page.
- In need of station location - Click our Station Locator to find the nearest Shell Station and the Services it offers!